FAQ
Q: How do I measure my blood glucose?
A: For blood glucose measurement, you need to download the APP first and connect it with the watch. Then start the blood glucose measurement in the APP. Place your finger in the detection area according to the prescribed gestures, do not press hard, do not talk during the measurement, and relax yourself. After it is finished, you can view the results on the watch and APP.
Q: How do I take an electrocardiogram (ECG)?
A: For ECG measurement, you need to start the measurement on the APP, place your finger on the ECG detection area according to the prescribed gestures, do not press hard, do not speak during the measurement, and relax yourself. After the detection is completed, you can view the test results on your watch and APP.
Q: How do I measure blood pressure?
A: First of all, make sure that your watch and phone are connected properly. Open the APP to start the health test, the first detection needs to be calibrated. You can use the regular blood pressure instrument to test, and then go to the APP to enter your blood pressure data for calibration. Note: Patients with high blood pressure need to calibrate twice, once in the morning and once in the afternoon.
Q: Why does it indicate a failed blood glucose, health test, or ECG test?
A: Confirm that your gesture is placed correctly, do not press vigorously, index finger gently covered in the detection area, do not talk during the detection process, relax your body, wait for one minute to the end of the test.
Q: Why is there a big difference between the blood glucose measured by the watch and measured by the blood taken from my finger?
A: After completing the blood glucose measurement on the watch, you can take another measurement with your fingertip blood. You can click on "Record Invasive Value" at the bottom of the results page and enter the corresponding invasive value at that time to optimize the model.
Q: Why do I need to calibrate before use?
A: The watch uses multiple sensors, including optical sensors, to achieve glucose assessment in the fingertip area. Since individual fingertip skin characteristics and body bases are different, we provide the baseline value of fingertip glucose together with the optical signals to build up a personalized glucose assessment model of the user's own, so that the glucose assessment results can be closer to the human body's blood glucose level.
Q: Doesn't the watch have an auto-detect function? Why don't I see any auto-detect data on my watch or app?
A: To ensure a complete and accurate glucose trend, you will need to test once a day after each of your three meals and wear your watch during this time.
Q: What is the detection principle of the watch?
A: The main detection principle of the watch is based on the optical sensor on the watch to collect the fingertip and blood glucose-related optical signals as well as other body parameters, through the backend algorithm to process the signal, and then based on the established user's personalized model to do a comprehensive non-invasive blood glucose value calculation.
Q: What are the advantages of the watch over invasive glucose meters?
A: Using the watch to measure blood glucose will not cause pain and trauma to human body, and will not bring the risk of infection, no need for test strips and other consumables, the watch can be used for a long time, low additional costs, invasive blood glucose meter test can only detect the value of the moment you zap the blood and can not be able to monitor at any time, while we can realize the continuous monitoring, which is conducive to a better control of the condition of diabetic patients.
Q: Why invasive glucose modeling?
A: Our non-invasive blood glucose test uses the optical signal principle. Since the color of the skin of the fingertip, the thickness of the stratum corneum and the metabolic basis of the body are not the same for each person, we need to use the invasive blood glucose value together with the optical signal to build up the user's own personalized data model, and to reduce the noise influence due to the different physical condition of the individual through signal processing and artificial intelligence algorithms to improve the accuracy of non-invasive glucose test.
Q: Why are the results from the watch test so different from the invasive glucose meter?
A: First of all, at present, our non-invasive blood glucose test is not applicable to type 1 diabetic patients for the time being, because most of the type 1 diabetic patients are genetically and other congenital problems that lead to hyperglycemia, so the blood glucose of type 1 diabetic patients changes very quickly and the trend of the changes is difficult to track in time for detection.
If you have type 2 diabetes, have you injected insulin or taken hypoglycemic drugs before the measurement, and if you have the above two behaviors, have you injected insulin or taken hypoglycemic drugs in accordance with your daily life habits during the calibration period, and you need to keep your medication habits consistent with your daily life during the calibration period. If insulin is not given during the calibration period and then given after the calibration period, this could lead to errors in the data model.
If this is the case, the user can correct the model by clicking on the "Record Invasive Values" section at the bottom of the results page after the test and filling in the invasive values at that time. It takes time to correct the model, and the more data you have, the more accurate the model will be, so you can enter more invasive values.
Q: Insulin was injected during modeling, will this affect the model? I'm usually on insulin, should I take it during modeling?
A: During calibration, it is necessary to maintain medication habits consistent with daily life, following the usual time and dose of insulin injections or glucose-lowering medications, which can lead to errors in the data model if insulin is not administered during calibration and then administered after calibration.
Q: What should I do if I want to optimize the model?
A: After doing the test on the watch, click on "Record invasive value" at the bottom of the result page and fill in the invasive value at that time to optimize the model.
Q: Can the values detected by the watch be used as a basis for medication or insulin?
A: The data detected by this product is not intended for medical diagnosis or medication guidance; the data is only intended for daily life interventions, including diet or exercise, for blood glucose management.
Q: I don't usually eat breakfast, what do I do for blood glucose calibration?
A: If you don't eat breakfast, you need to follow the instructions on the app and click on the pre-breakfast calibration when you wake up early on an empty stomach and click on the post-breakfast calibration on the app one hour later, during which time you can not eat anything.
Q: When I do the blood glucose calibration, I have an extra meal, does it affect the blood glucose model?
A: Having an extra meal during the calibration will affect the model, so it is recommended that you maintain a regular diet. Healthy eating habits can help you better control the fluctuation of blood glucose in your life. If you have an extra meal during the normal testing after calibration, you should choose the time of having extra meals as the most recent meal time when testing.
Q: Why do I get different values for choosing different meal times at the same time?
A: The blood glucose detection principle of our watch is based on the metabolic heat integration method, the body will enter into a rapid metabolic state after meals, the absorption of food produces heat and leads to changes in blood glucose, so meal time is a very important calculation parameter in the test, choosing the right meal time can ensure the correct calculation of the data.
Q: I need to choose the time of my most recent meal when testing, and sometimes I can't remember, so how do I make the choice?
A: We recommend using the dietary record feature on our APP, which will help you keep track of when you eat and what type of food you eat.